Product Support Centre
Count on us.
At Black Box Network Services, we’re committed to your complete satisfaction. With more than 25 years of experience in the industry, our Tech Support hotline is a trusted resource for thousands of customers just like you. Rely on us for support before, during, or after the sale. We also offer Customer Service so you can contact us anytime you need help with billing or shipping questions, warranty information, special requests, and more. Our Pittsburgh-based Tech Support experts and Customer Service representatives are here to answer your questions.
The networking help you need is only a click or call away.
Products (Store/Catalog) Support
Tech Support
Need help with a product you’ve purchased from The Black Box Store or one of our
catalogs? Just have a networking question?
• Talk to Black Box. Simply enter your phone number, and
an expert will call you in 15 minutes or less!
• Call us at 1300 73 5566. You’ll be speaking with an expert!
• Contact us by using the form on the right. You’ll receive an e-mail in 15
minutes or less.
What’s more, our Resources section is packed with helpful technical information, including Tips for Techs on-line videos, Black Box Explains tutorials, Cable & Adapter Configurators, Buyer’s Guides, White Papers, and more. Browse this “digital library” anytime!
Customer Service
Have a billing question? Need to change your shipping address? Want to add a
warranty to a Black Box product you’ve already purchased?
• Call us at 1300 73 4455. You’ll be speaking with one of our courteous
representatives in 15 minutes or less!
• Contact us by using the form on the right. You’ll receive an e-mail in 15
minutes or less.
You can also check out these links to frequently asked questions:
My Account
Find out how easy it is to set up your Black Box account.
Purchasing & Shipping
Get answers to your ordering and shipping questions.
Returns & Warranties
Whether you need to return a product or add protection to your purchase, you’ll
find the information here.
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